Visit us today at 6935 11th St, New Milford, IL 61109

WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Mon - Thurs 10AM - 6PM

Fri 10AM - 6PM

Sat 10AM - 6PM

Sun 11AM - 5PM

Contact Us

(815) 36-CIGAR

Reserve Lounge

Store Policy

Welcome to Strike the Box Pipes & Cigars

Our goal is to provide every customer with an enjoyable shopping experience built on respect, professionalism, and a shared appreciation for premium cigars, pipe tobacco, and smoking culture. These policies help create a comfortable environment for everyone who visits our retail store and lounges.

Last Updated: 9 July 2026

Age Requirements

Federal law and Illinois law prohibit the sale of tobacco products to anyone under 21 years of age.

Customers may be asked to present valid government-issued photo identification before purchasing tobacco products or entering age-restricted areas where required by law.

We reserve the right to refuse service if age cannot be verified.

Respect for Fellow Customers

Strike the Box Pipes & Cigars welcomes customers of all experience levels. We ask every visitor to help maintain a friendly, respectful atmosphere by:

Treating staff and other customers courteously.
Respecting personal space.
Keeping conversations appropriate for a public environment.
Following staff instructions when requested.
Helping maintain a clean and enjoyable atmosphere.

Smoking Lounge Etiquette

Our indoor and outdoor lounges are designed for relaxation and community.

While using our lounge facilities, we ask guests to:

Respect fellow lounge members and visitors.
Properly dispose of ash and smoking materials.
Use furniture responsibly.
Keep walkways clear.
Avoid disruptive behavior.
Follow any posted lounge rules.

Management reserves the right to refuse lounge access to anyone whose behavior negatively affects other guests.

Food and Beverages

Outside food and beverages may be limited during certain events or lounge activities.

Please check with our staff regarding current policies before bringing outside refreshments into the lounge.

Customers are expected to dispose of food and beverage containers appropriately.

Merchandise Handling

We encourage customers to browse our selection of premium cigars, pipes, tobacco, and accessories.

To help preserve product quality, we ask that customers:

Handle merchandise carefully.
Request assistance when viewing products inside humidors or display cases.
Return items to staff if they decide not to purchase them.
Avoid opening sealed products before purchase.

Product Availability

Inventory changes frequently due to customer demand and manufacturer availability.

Certain premium cigars, limited releases, and specialty tobacco products may be available only while supplies last.

Product availability cannot be guaranteed.

Photography & Video

Customers are welcome to take casual photographs of their purchases and experiences.

For the privacy of other guests, we ask that photographs or videos not intentionally include customers or employees without their permission.

Commercial photography, video recording, or content creation requires prior approval from management.

Pets

Only trained service animals are permitted inside the retail store unless otherwise required by law.

Please contact us in advance if you have questions regarding accessibility accommodations.

Safety

For everyone's safety, customers are expected to follow all posted safety instructions and comply with requests made by store personnel.

Unsafe, disruptive, abusive, or illegal behavior may result in removal from the premises and refusal of future service.

Special Events

From time to time, Strike the Box Pipes & Cigars hosts cigar events, educational gatherings, product demonstrations, and community activities.

Additional policies may apply during special events, including registration requirements, seating limitations, photography permissions, and promotional offers.